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Designing for users who are deaf or hard of hearing

What to do - and what not to do - when designing for users who are deaf or hard of hearing.

Printable posters (PDF format):

Do:

  • Write in plain language
  • Use subtitles or provide transcripts for videos
  • Use a linear, logical layout
  • Break up content with sub-headings, images and videos
  • Let users ask for their preferred communication support when booking appointments

Don't:

  • Use complicated words or figures of speech
  • Put content in audio or video only
  • Make complex layouts and menus
  • Make users read long blocks of content
  • Make telephone the only means of contact for users
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